Refund policy
We would rather you never pay for something you do not use. That is why every plan starts with a 30-day free trial with no card. If you do pay and it does not work out, here is what happens.
Monthly plans
Ask within 14 days of your first payment and we refund it in full, no questions. After that, cancel any time and the plan simply stops renewing; we do not refund partial months.
Yearly plans
Ask within 14 days of the payment and we refund it in full. After 14 days we refund the unused months, rounded down, minus one month.
Mistakes on our side
If we charged you twice, charged the wrong plan, or the service was down for more than a day in a billing period, tell us and we refund or credit the difference in full, whenever it happened.
How to ask
Email [email protected] from the workspace owner’s address with the workspace name. We answer within two working days and Paddle, our payment provider, returns the money to the original payment method within 5 to 10 working days.
What is not refunded
- Payments older than 14 days on monthly plans.
- Time you used the service beyond the refund window on yearly plans (see above).
- Fees charged by your bank or card issuer for currency conversion.
Consumer law in your country may give you more rights than this page; where it does, the law wins.
